Our Refund Policy

Return and Exchange

Not Satisfied? Luxsun ltd. will assist you with technical problems, replacements, and exchanges while our products are under warranty!

Need a Refund: To receive a full 100% refund, you must contact us and return the product within 14 days after receiving your product.

After 14 days, refunds include a 15% restocking fee.

After 30 days, Luxsun ltd. will not offer refunds, but will still cover warranty issues.

Non-Returnable Items

Items that have been cut, damaged or abused.

Items that are missing accessories, such as remote controls, cords, etc.

Personalized or custom items.

Clearance items are sold as is. No returns, refunds or exchanges will be accepted for any clearance item.

Clearance items are under warranty for replacement only.

Returns By Mail

You can return online purchases through the mail process. To return your online purchase by mail.

1. Pack your return in the original shipping package, if possible.

2. Include all original packing materials, manuals and accessories.

3. Send your return to: Luxsun ltd. Unit 1, Willow Court, Bracewell Avenue, Poulton Industrial Estate, Poulton-le-Fylde, FY6 8JF

4. For proof of delivery, we recommend that you return items via DHL. Keep the tracking information if possible.

Shipping Charge Refund and Restock Policy

Only domestic shipping charges will be refunded, or a return label will be issued if Luxsun ltd. is responsible for the return; such as mistakes during packaging or retrieval of defective products. Otherwise, shipping charges will not be refunded and Luxsun ltd. will charge a 15% restocking fee after 14 days of recieving packages.

Refund Method

For online purchases:

Refunds will be credited to the original credit card or PayPal account.

THE COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR SERVICES OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY AND CLAIMANT’S REMEDIES